Support | LinkoraeFreight USA

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How our 7-step DDP process works

From "I booked a quote" to "cargo at my US door"

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Our job is to make this invisible to you. You only interact at 3 points: book → drop at warehouse → receive at US door. Here’s what happens between.

1

Instant quote online
Use our calculator — pick cargo type, enter FBA code or US zip + weight. Price is live, all-in DDP.

Takes: 30 seconds. You see final landed price before you commit.

2

Book + send cargo to our Shenzhen warehouse
We accept your goods from your factory or supplier. Free storage up to 7 days.

You upload packing list + commercial invoice in your customer portal.

3

We weigh, measure, inspect
Your shipment gets re-weighed and scanned. If real weight/size differs from your estimate, we re-quote immediately — no silent changes.

You’ll get a push notification + email within 2 hours of arrival.

4

Export clearance (China side)
We handle all export docs, HS code assignment, and China customs. Your cargo loads onto our chartered consolidation.

5

International transit
Sea freight (20–33 days) or air (3–7 days). Live tracking with vessel/flight ID in your portal.

6

US customs clearance + tariff payment
This is the "DDP" part. We pay the duty/tariff on your behalf using our bond. You don’t see a customs bill — it’s baked into your quote.

7

US trucking to final address / FBA
Our US partner (Amazon Partnered Carrier for FBA) delivers to your door or the FBA warehouse. POD (proof of delivery) uploaded to your portal same-day.

💡 What you DON’T do: customs paperwork, tariff payments, bond, ISF filing, trucking arrangement, FBA appointment booking, scheduling with Amazon. We handle 100% of it.

See visual process diagram →

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How your DDP price is calculated

What’s included, how chargeable weight works, and the one thing that might change

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Our quote is all-in. One number. No "plus customs, plus duty, plus last-mile." Here’s what that number covers:

Component	Who typically charges	Us?
Pickup from your factory	Freight forwarder	✓ Included
Shenzhen warehouse handling	Warehouse	✓ Included
China export clearance	Customs broker	✓ Included
Ocean/air freight	Carrier (MSC, COSCO, etc.)	✓ Included
US customs clearance	US customs broker	✓ Included
Duty + tariff (Section 301, etc.)	US govt.	✓ Included
ISF bond	Broker	✓ Included
US trucking / FBA appointment	Carrier	✓ Included

Chargeable weight: we charge the greater of actual weight or volumetric weight (L × W × H in cm ÷ 6000 for sea, ÷ 5000 for air). This is industry standard — you can verify on any carrier’s site.

⚠️ The one thing that CAN change your quote: if your real shipment weighs more or measures larger than what you entered in the calculator. We re-weigh every shipment on arrival. If it’s within 5% of your estimate, no change. If it’s >5% off, we send a re-quote before we ship it — you approve or cancel. No silent price bumps.

Get a live quote now →

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How to track your cargo & what each status means

9 statuses, when to expect them, and when to escalate

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Log into your customer portal → click the order → scroll to "Shipment timeline." You see every status update with a timestamp.

Status	What it means	Typical duration
Quote	Order placed, awaiting cargo delivery to our warehouse	Until you ship to us
Pending Cargo	We’re expecting your goods at our Shenzhen warehouse	0–7 days
In Warehouse	Received, weighed, inspected — ready to ship	1–3 days
Awaiting Payment	Final invoice issued based on real weight	Until you pay
Paid	Payment confirmed, loading onto consolidation	1–2 days
In Transit	On the water (or in the air)	3–33 days (mode-dependent)
Arrived US	Cleared customs at LA/NY port	2–5 days for clearance
Out for Delivery	US trucking to your door / FBA appointment booked	1–4 days
Delivered	POD uploaded to your portal	✓ Done

🚨 When to message us: if a status hasn’t updated in the timeframe above (e.g. "In Transit" for 40+ days on sea freight), ping us via WhatsApp. We’ll get you a vessel location within 1 hour.

Go to my orders →

⚠️

Every possible surcharge, explained

Exactly what triggers an extra fee, and how to avoid it

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99% of shipments have zero surcharges. Here’s the full list of situations where extra fees kick in — so you know in advance.

Surcharge	When it applies	Typical cost
Oversize (Tier 1)	Any single piece: max side > 122 cm, OR girth > 266 cm, OR weight > 22 kg	+$20.83 / piece
Oversize (Tier 2)	Any single piece: max side > 157 cm, OR girth > 330 cm, OR weight > 45 kg	+$80.28 / piece
Hazmat / battery	Goods with lithium batteries, aerosols, liquids > certain volume, etc.	Varies — quoted before shipping
Residential delivery	Final address is a residence (not commercial / Amazon)	+$35 flat
Remote area	US zip code in UPS/FedEx remote zone (Alaska, Hawaii, rural)	+$40–120 (see zip lookup)
Warehouse storage	Cargo sits in our warehouse > 7 free days waiting for consolidation	$0.50 / CBM / day
Packing list discrepancy	Your declared packing list differs from actual goods received	Re-inspection fee $25, then re-quote
Customs exam (random)	CBP selects your shipment for X-ray or physical exam (~1% chance)	$150–400 if flagged (we cover first $50)

💡 How we handle surcharges: we always notify you before applying any charge. No one at Linkorae can add a fee to your account silently — our system sends an email + portal notification, and you approve or dispute within 72 hours.

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What happens when my goods arrive at your warehouse

Inspection, re-weigh, and when you get the final invoice

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Your supplier drops the cargo at our Shenzhen warehouse. Within 24 hours of arrival:

1

Receiving scan & photos
We scan every carton, take photos (outer condition, labels), and match against your packing list. Photos go to your portal.

2

Re-weigh & re-measure
Each carton is weighed and measured. We calculate both actual weight and volumetric — whichever is greater is your chargeable weight.

3

Discrepancy check
If real weight is within 5% of your quote estimate — no change, we proceed. If >5% off, we pause and send a re-quote. You have 72 hours to approve or cancel (free cancel, we ship back at cost).

4

Final invoice issued
Status moves to "Awaiting Payment." Message us on WhatsApp with your order number and we'll send the receiving account privately (USD wire or RMB, whichever is cheapest for you). Payment clears → status → "Paid" → loaded onto next consolidation (typically within 48h).

📋 What to prep before sending:

Upload a packing list (carton count, weight, size) in your portal
Upload commercial invoice (for US customs)
Tell us the supplier’s contact — we coordinate pickup if needed

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Common issues & how we resolve them

Damage, delay, customs hold, FBA appointment rejected — all covered

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🚚 Cargo delayed past the ETA window

What to do: wait 3 business days past the upper end of your ETA, then WhatsApp us. 95% of "delays" are actually on-schedule but showing a stale last-mile status. We can pull vessel or truck data in 30 minutes.

If truly delayed: we credit 10% of freight for every 5 days past the upper ETA, capped at 50%. Auto-applied to your next shipment.

💥 Cargo arrived damaged

What to do: take photos of the outer carton + damaged contents within 48 hours of delivery. Upload via your portal → order → "Report issue." Do NOT sign the POD as "received in good condition" if visibly damaged.

Our process: cargo insurance (included in every DDP shipment up to $1,000 / CBM) covers verified damage claims. Claims resolve in 7–14 days once we have photos + invoice.

🛂 Customs put my shipment on hold

What happens: CBP randomly selects ~1% of shipments for X-ray or physical exam. Adds 3–7 days to delivery.

What we do: our US broker responds to CBP within 4 hours of the hold notice. We cover the first $50 of exam fees. If the hold is because of a paperwork issue on our end, we cover 100%.

📛 Amazon rejected my FBA appointment

Most common cause: FNSKU/SKU labels missing, wrong carton labels, or FBA warehouse changed the appointment policy mid-shipment.

Our process: we use Amazon Partnered Carrier for FBA, which guarantees appointment acceptance. If rejected anyway, we divert to our nearest 3PL (free of charge), relabel/prep per Amazon’s new requirements, and rebook. 1–3 days extra.

🆘 Still stuck? Message us via the WhatsApp bubble (bottom right of this page). For urgent issues in business hours, average response is 8 minutes.

Every question answered, right here.

What do you need help with?

I want to ship, but don’t know how it works

How do you calculate my price? Are there hidden fees?

Where is my cargo right now?

What surcharges could hit me, and why?

My goods arrived at your warehouse — now what?

Something went wrong — damage, delay, customs issue

Full walkthroughs

🚚 Cargo delayed past the ETA window

💥 Cargo arrived damaged

🛂 Customs put my shipment on hold

📛 Amazon rejected my FBA appointment

The whole journey at a glance

Quote

Receive

Weigh

Export

Transit

Clear

Deliver

Can’t find your answer? Reach a real person.

WhatsApp — fastest

Email — for details

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