Got Questions? We Got The Answers.

Absolutely not. DDP means DDP. Our quote includes ocean freight, export declaration, duties, MPF, HMF, customs bond, USA clearance, and final mile delivery. When your goods arrive in the USA, you pay zero additional dollars.

If anyone — CBP, the trucker, the FBA warehouse, anyone — tries to charge you a cent beyond what you paid us, we refund you double the extra amount. It's in our written service agreement. ✓ Double Refund Guarantee

Industry-standard formula, no tricks. We take the greater of actual weight and volumetric weight.

• Volumetric weight = L×W×H (cm) ÷ 6000 → gives you kg
• Actual weight = real weight from our scales (calibrated monthly)
• Chargeable weight = whichever is higher

After your goods arrive at our Shenzhen warehouse, we re-weigh every pallet and send you the photos + readings. If our number differs from your declared number by more than 3%, we flag it to you before booking the vessel — you can re-quote or cancel. Never any "post-shipment" charges. ✓ Photo-Proof Weighing

We never abandon a container. Ever. Our in-house USA-licensed customs broker handles every clearance — not a third-party vendor that ghosts you.

Our seizure rate is under 0.1% because we pre-validate every MSDS, UN38.3 cert, FDA declaration, and HS code before the vessel sails. But if CBP still asks questions:

• We respond to the CBP inquiry same business day
• We file all supporting docs at no extra cost to you
• We keep you updated with screenshots of the CBP communications
• If the goods are truly non-compliant through our fault, we refund the freight portion

You never deal with customs directly. That's literally why you hired us. ✓ In-House Licensed Broker

We put it in writing. Our timelines aren't "best-efforts" marketing numbers — they're contractual commitments.

• 7+ days late (vs. our quoted delivery window, for reasons within our control) → 100% freight refund on that shipment
• 14+ days late → full shipment value compensation up to cargo value on file
• Vessel ETA changes pushed to your account within 24 hours of carrier notice — you always know before your warehouse does

Force majeure (port strikes, typhoons, USA ILA shutdown) is excluded — but we proactively re-route through alternative ports when possible, at no extra cost. ✓ Written Delay Refund

Full self-serve tracking, 24/7. Log into My Orders and see every milestone with timestamps:

• Shenzhen warehouse inbound (with photo)
• Packing complete (with photo)
• Export customs cleared
• Vessel departed (with MBL number + vessel tracker link)
• USA port arrival
• USA customs cleared
• Trucker picked up / in transit
• Delivered (with POD)

Plus: WhatsApp push notification at every major milestone. You never need to message us "where is my cargo?" — we already told you. ✓ 8-Node Live Tracking

Yes — that's literally our specialty. We've shipped over 1,000 SKUs of specialty regulated cargo and 600+ oversized shipments, zero seizures, zero FBA rejections.

• Batteries: UN38.3 testing, Class 9 labeling, Amazon-approved packaging — see Specialty Cargo DDP
• Cosmetics & liquids: FDA ingredient declaration, leak-proof packing, per-SKU validation
• Furniture & oversized: door pickup by our own truck, custom wooden crating, residential lift-gate delivery — see Oversized Cargo DDP
• Industrial equipment & molds: up to 45 tons per unit, engineered bracing, vibration monitoring

Not sure if your goods qualify? Message us the HS code or a photo — we'll confirm in 2 business hours. ✓ 1,000+ Specialty SKUs · 0 Seizures

We pay full cargo value, not the industry-standard 0.50/kg joke. Here's how our claims work:

• Declare cargo value upfront (add 0.4% of value as cargo insurance — optional but highly recommended)
• If damage occurs in our hands (warehouse / transit), submit photos within 48h of delivery
• We review the packing photos taken at our Shenzhen warehouse as evidence
• If the damage is on us, full declared value refunded within 14 business days — no back-and-forth, no lawyering

Our actual damage rate is under 0.6% because we inspect, photograph, and pack every carton ourselves — but when it does happen, you're fully covered. ✓ Full Value Coverage · 14-Day Payout

Yes — 100% yes. This is the whole point of DDP.

• Individual sellers (personal Amazon account, no LLC): we import using our USA customs bond and broker-of-record authority — you need zero import paperwork
• No EIN / no ITIN: not required. We handle the CBP filing under our entity.
• No US business address: your home address, Amazon FBA address, or 3PL warehouse — all accepted as delivery destinations.
• No Chinese import/export license: we file the China export declaration under our own qualification.

You literally just need: the goods at our Shenzhen warehouse, a delivery address in the USA, and payment. We handle the rest. ✓ No Paperwork Required